Frequently Asked Questions

Currently we ship to Portugal and Spain. Each order is packed with love, so please allow 3-5 business days for your order to be processed, packed, and delivered. We accept all major credit cards, PayPal. Note that all prices on our site are listed in EUR. If you are not completely satisfied with your purchase, please contact us, and we’ll discuss the return options.

Orders and Delivery

Useful information about delivery and returns
You can purchase your items online and we will ship them directly to your doorstep. Delivery fees applies. Shipping is free on some orders. We use the best carriers in the business to make sure your orders get to you on time. At the Secure Checkout page, you‘ll see the ordered item’s description, its price, and delivery time. Where available, you can also choose a faster delivery method for each item on your order for an additional fee. Delivery times vary depending on your selected delivery address, availability of your items, and the time of the day you place your order.
Where is my Order?
Your account will show any previous orders you've placed. Click on the order you want to view to find out more. If the order has been sent tracked then you'll be able to click through to track it from your account. The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.
How do I make changes to my order?
Once you've placed your order we cannot make any changes to it. If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account. Select the relevant order and you'll see that you can choose to cancel individual items or the whole order. We'll send you an email within an hour to let you know if the cancellation worked. Please don't place a new order until you hear from us.
Missing item
Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order. It is therefore possible that the missing item may be on a separate shipment. Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you'll need to allow longer for it to be delivered. If the item has been sent, then please send a message through via the 'Still need help?' section (below) to let our Customer Service team know and they’ll be happy to help.
Delivery options
We partner with the following shipping companies: DPD, CTT and GLS
When it comes to purchasing anything online, the security question towers above everything else. Our store’s overall cyber security and particularly the billing process security is something we do not take lightly. All of your shopping here will be a fun and safe experience. If you have any difficulties in the checkout process, you can always address our customer support department with your billing questions.
Customer may request for the return or exchange of the Product within Seven (7) days from the date of purchase. It shall be strictly NO REFUND or EXCHANGE in any of the following circumstances: The product was damaged due to customer The packaging of the Product is damaged and not able to resell The product content has been significantly reduced by 20% due to customer’s consumption Return will require all free items / complimentary items to be eligible for a FULL REFUND. Otherwise, price of the missing item will be deducted from amount refundable. Items sold under clearance (short expiry items) sale are NOT EXCHANGEABLE / REFUNDABLE. Refunds will only be processed once we have received and checked the returned item(s) Refund & Exchange will not be entertained if the purchase was being refunded or exchanged before. Please allow the refund to be processed in Ten (10) days upon receiving all return items and complimentary items. The refund amount will only be credited to the customer’s account but not other 3rd parties.
Wrong item
Received the wrong product/my item received is defective. We will make things right! Please send us a clear photo to for us to process the necessary action.